Effective Date: February, 2025.
At LightUP Dental, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We collect personal information in the course of providing dental services and through your interaction with our website. The types of information we may collect include:
Personal Identification Information: Name, email address, phone number, and other contact details.
Health Information: Medical and dental history, treatment details, and other health-related data that you provide as part of your dental care.
Payment Information: Billing information, such as credit card details, for processing payments related to our services.
Technical Information: Data collected through cookies and other tracking technologies, such as your IP address, device type, browser type, and website usage patterns.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide you with dental services and treatment.
To communicate with you about appointments, treatment plans, and dental care advice.
To process payments and handle billing-related matters.
To improve our website’s functionality, user experience, and service offerings.
To comply with legal, regulatory, or contractual obligations.
3. How We Protect Your Information
We take the security of your personal and health information seriously. We use appropriate physical, technical, and administrative measures to safeguard your data from unauthorised access, disclosure, alteration, and destruction. However, no method of data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.
4. Disclosure of Your Information
We may disclose your personal information in the following circumstances:
To healthcare providers involved in your treatment, such as specialists or laboratories.
To third-party service providers that help us operate our clinic and website (e.g., payment processors, IT support).
To comply with legal obligations or respond to lawful requests from government authorities, law enforcement, or regulatory bodies.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and gather information about how users interact with our site. You can manage or disable cookies through your browser settings, but please note that some features of the website may not function properly without cookies.
6. Your Rights and Choices
As a resident of Australia, you have certain rights regarding your personal information under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). These rights may include:
The right to access your personal information.
The right to correct inaccurate or incomplete personal information.
The right to request the deletion of your personal information, subject to certain exceptions.
If you would like to exercise any of these rights or have questions about your personal data, please contact us at the details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 16. If you believe that we have collected such information, please contact us immediately, and we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
LightUP Dental
1858 Logan Road
Upper Mount Gravatt QLD 4122
Phone: 07 2114 7181
Email: hello@lightupdental.com.au
